Information Technology

Share & Bookmark, Press Enter to show all options, press Tab go to next option
Print

 

Rock County Information Technology Building

It is RockIT’s responsibility to deliver and support responsive, top-quality, secure, and cost-effective Information Technology (IT) services to meet the needs of all Rock County governmental operations. Our strategic goal is to align technology initiatives with the needs and missions of our Rock County partners. These initiatives include business process-related, computer-related, network-related, and telecommunications-related activities. RockIT manages multiple types of computers, operating systems, and application software, supporting over 1400 system users at multiple locations and multiple agencies. Additionally, RockIT support countywide public safety systems and the associated public safety agencies throughout the County that need to connect to and use County systems. RockIT strives to develop a close partnership with each county partner or agency in order to provide clear communications and assistance when information technology issues need to be addressed.

Our Mission

Rock-IT strategically fosters secure and innovative technology solutions to serve the growing needs of the citizens, staff and partners of Rock County

Our Vision

Rock-IT will provide a secure and dependable environment designed to deliver seamless business continuity and mobility

Our Guiding Principles

Culture of Respect
We cultivate an empathetic, caring, and inclusive environment with honest, professional communication that is respectful of others.

Professional Growth
We encourage and invest in an environment of continuous learning and dedicate time for professional development .

Empowerment
We encourage our staff to take initiative with a supportive and collaborative approach.

Life & Work Balance
We recognize the importance of a healthy balance between life and work responsibilities and make a conscious effort to create an environment that promotes resiliency and productivity.

Security Focused
We acknowledge our role and responsibility as stewards of data to keep pace with emerging technologies while applying industry best practices through education, appropriate controls, and resources.

Continuous Improvement
We regularly review our processes, procedures, and service level agreements to identify opportunities for improvements to consolidate, automate, standardize, and educate.

Commitment to Excellence
We are accessible, reliable, creative, and accountable for our actions through personal responsibility, integrity, and thoughtful resource stewardship.

Customer Focused
We meet our customers’ needs through an engaged listening and prioritized approach with an innovative focus to design and deliver secure, standard, scalable, and responsive IT services.

Divisions

The primary divisions of the IT Department include the following.

IT Operations Support Team
IT Public Safety Support Team
IT Data Services Team
IT Infrastructure Team
IT Enterprise Services Management Team
IT Service Team